Eligibility for Returns, Exchanges & Refunds

You may request a return or refund if:

  • You have valid proof of purchase, such as the order confirmation email or invoice provided with your order.
  • The product was purchased within the last 7 days.
  • You received an incorrect product or incorrect size.
  • The product was received in a damaged condition.
  • The product has not been washed, used, altered, or damaged after delivery.

Please note: For hygiene reasons, we cannot accept returns, exchanges, or refunds for products that have been washed, used, or altered.

Exchanges

We currently do not offer direct product exchanges. If you would like a different item, size, or design, please place a new order separately for the desired product.

Sale Items

Unfortunately, sale and discounted items are not eligible for return, exchange, or refund.

Return Shipping Costs

Customers are responsible for all return shipping charges incurred when returning products to My Home Decor.

Important Terms & Conditions

  • Due to studio lighting and screen display variations, the actual product color may differ slightly from the images shown on our website. Such variations are considered normal and are not eligible for exchange, return, or refund.
  • Original delivery and shipping charges are non-refundable.
  • Approved refund requests will be processed within 7 working days after the returned items have been received and inspected.
  • Customized or made-to-order products are not eligible for return, exchange, or refund, as they are manufactured according to the customer’s specific requirements.

Please review all product details carefully before placing your order.

Color Variation Disclaimer

Please note that if the same product is ordered again at a later date, slight variations in color, shade, or tone may occur due to differences in fabric batches, dye lots, and manufacturing processes. This is a standard and accepted practice within the textile industry.

By placing a repeat order, the customer acknowledges and accepts the possibility of such variations. My Home Decor shall not be held responsible for color differences resulting from batch variations, and such differences will not qualify for exchange, return, refund, or compensation claims.

In case of a return or exchange, please call or WhatsApp +92 321 4360969 or email us at support@myhomedecor.pk along with the “Order Number” and send the product to us.